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The Three T:s.
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Happy Friday,
This week marks two milestones.
First, it’s the 14th (!) anniversary since I first wrote about something HR and tech-related.
Second, it's the first anniversary since I penned my first ChatGPT article.
It’s been quite a year - I’ve sold my stake in The Talent Company, joined Avalanche Studios, and written more about AI than I ever anticipated.
As always, putting words on the internet has led to good things (and the occasional troll who sees me as the poster child for evil AI & HR). The past year has been no exception. I’ve connected with many people eager to discuss AI over lunch, at conferences, or in roundtables.
Writing serves as a springboard for those conversations.
And today’s article is a summary of those conversations, the common denominator for organizations I think are managing the change to AI well.
If you caught my webinar this week, you're already familiar with this.
For those who missed it, here's a condensed version - the three Ts: Time, Transparency, and Together.
Let’s dive in. (Or watch this on YouTube.)
Time - Transparency - Together
You’ll seldom hear me sound so much like a management consultant. The three T’s emerged from numerous discussions about successfully implementing generative AI, specifically ChatGPT.
None of this is rocket science; it's just handy labels for things you likely already know.
Time
I hate to break it to you, but even if ChatGPT is super simple to use, it requires time to learn the ins and outs of it. Just like you won’t wake up one day and magically start playing violin, you won’t one day magically know how to prompt ChatGPT.
It requires practice, and practice takes time.
(Fortunately, less so than learning how to play the violin.)
In short - you must dedicate time and consciously decide to incorporate ChatGPT into your work.
I'm aware no one of us in HR has endless time between rehab cases, workforce planning, and impending salary reviews. That's precisely why you should calendar dedicated ChatGPT sessions. Investing now will save time later, like going to the gym to avoid future illness.
Adopting ChatGPT is akin to onboarding a promising new HR tech platform. At first, it feels clunky and unfamiliar. Building expertise requires invested effort through hands-on usage and perhaps formal training modules.
Eventually, the nuances of features and capabilities are internalized until utilization feels seamless. Perhaps you’ve established such hard-earned fluidity with Workday or SuccessFactors.
Now, applying ChatGPT follows a similar trajectory – it may never feel quite as purpose-built as specialized HR software, but progressive mastery makes the tool increasingly intuitive and valuable over time through regular use. The initial learning curve investment pays dividends, just as deeply learning an HRIS or ATS ultimately enhances productivity.
Transparency
Realizing ChatGPT's full potential necessitates transparency around its use.
A common refrain remains "Is this really okay? Can I present ChatGPT's work as my own?"
After a year, many still see ChatGPT as cheating usually, because organizations allow but don't actively encourage its use.
My best advice is stolen from an HR team that spent five minutes each week sharing ChatGPT wins. This simple act increased adoption as more employees actively tapped ChatGPT to solve problems. They estimate it saved hiring another admin this year.
A little talk goes a long way.
Together
It doesvetails with the first two points - learning and transparency work better together.
But it is worth underscoring as its own item (also, three T's just sound sharper than two).
When you schedule ChatGPT time, do it as a team. Go beyond five-minute sessions and run workshops tackling problems from different angles.
Lean on any in-house experts to lead sessions. If you lack expertise, make that your first ChatGPT prompt!
"Hey ChatGPT, we're an HR team wanting to learn you better. Can you create a 45-minute workshop guiding us on what to test and do? Make it detailed and concrete so we can facilitate with your help."
Doing stuff together is usually more fun than doing it solo.
So, block off time, increase transparency, and stick together.